21. Case Acceptance: Does Looking Older Help, or Is It All About Confidence?

Do patients trust older dentists more than younger ones? Does experience really make a difference, or is it all about how you present yourself? 

In this episode, Chase and Ryan dive into the psychology of case acceptance and why some dentists struggle to get patients to say yes to treatment—even when it’s 100% necessary.

They chat about whether age, confidence, or humor plays the biggest role in case acceptance and share their experiences with patient trust. Plus, Ryan reveals why being a “triple threat” (old-looking, funny, and personable) works in his favor, while Chase tells hilarious stories about the most questionable dentists he's worked with.

They also break down:

✅ How confidence makes or breaks patient trust
✅ Why young dentists struggle more with case acceptance (and how to fix it)
✅ The power of building relationships to boost patient loyalty
✅ Why over-explaining dental work can actually turn patients away
✅ The ultimate sales strategy—without feeling like you’re selling

And don’t miss the wild story about the dentist who smelled like pancakes every morning but never actually ate pancakes. (Yeah… it’s exactly what you think.)

👉 Tune in now to learn how to get more patients to say YES to treatment—without changing a thing about your skills.

🔥 PS: If you’ve ever struggled with getting patients to accept treatment, this episode is for you. Drop a comment with your funniest or most frustrating patient interaction—we want to hear it! 

LINKS:

• https://www.thedentistsshow.com

Episode Minute By Minute: 

• 00:00 - Welcome to The Dentists Show!
• 02:00 - Does looking older actually help with case acceptance?
• 05:30 - Confidence vs. experience: What matters more to patients?
• 09:00 - The crazy patient psychology behind saying “yes” to treatment
• 12:30 - Why young dentists struggle with case acceptance (and how to fix it)
• 16:00 - Chase’s insane story about the pancake-smelling dentist
• 20:00 - The danger of over-explaining procedures to patients
• 23:30 - The ultimate way to build trust and likability with patients
• 25:00 - Final takeaways: How to increase case acceptance in your practice