38. Scaling Smart: Metrics, Mindset & Momentum with Chase and Ryan

Welcome back to another episode of The Dentists Show!

In this candid and strategy-packed conversation, Chase and Ryan sit down to talk about what it really takes to scale a dental practice without losing your mind (or your margins). From understanding the key metrics that actually move the needle to challenging outdated beliefs about marketing spend, the guys dive deep into what it means to be growth-minded and numbers-driven in today’s world.

Whether you’re just getting started, prepping for expansion, or feeling stuck in the middle of a plateau, this episode will help you zoom out, refocus, and take smart, strategic steps forward. (Spoiler: It’s not about chasing every new patient—it’s about building systems that retain and multiply them.)

In this episode, you’ll learn:

• How they track numbers across multiple practices without getting overwhelmed
• Why high-performing teams need more than financial targets—they need ownership and clarity
• The surprising insight that not all marketing spend is created equal—and how to know what’s working
• When to pivot from patient acquisition to patient retention—and how to measure that success
• Why 1% improvements in daily systems are often more valuable than chasing shiny new tools
  
  

LINKS:

https://www.thedentistsshow.com

Success doesn’t happen by accident—it happens by intention, structure, and a team that knows what winning looks like. This episode is a powerful reminder that data isn’t boring—it’s your roadmap to growth.

📊 Ready to make your numbers actually work for you? Hit play and let Chase and Ryan show you how to bring more clarity, consistency, and cash flow to your practice.

Episode Minute By Minute: 

• 00:00 – Intro: Why Tracking Matters More Than Ever
• 02:16 – Chase breaks down how they track production by provider and team
• 04:45 – From reactive to proactive: how dashboards create momentum
• 07:12 – Why they stopped chasing “more new patients”
• 09:58 – Marketing spend check: what’s actually driving results?
• 12:20 – Ryan’s reminder: “Retention > Acquisition”
• 14:35 – The new game plan for retention and reactivation
• 16:02 – Helping your team own the goal without micromanaging
• 18:44 – What’s next: staying aligned as you scale